How we are operating under the new Covid-Secure Rules

Here at Kestrel KTM, we are ready to welcome you back to our showrooms and aftersales department - but we want to do everything we possibly can to keep both you and our team safe. On your arrival, you will see we are doing things a little differently. You will still be given a warm welcome but from a distance! Our staff maybe wearing gloves at times and occasionally masks. 

 

Here are few things that we are doing to keep everyone safe:-

Kestrel KTM Appointment

Book an appointment

Please ensure you call ahead and make an appointment to avoid disappointment.

To ensure we can maintain all the required safety standards and give you space to browse safely, we can only welcome customers who have made an appointment with us.

Just call us on 02476 703900 or email us at sales@kestrelmoto.co.uk and we will arrange a suitable time for you.

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Social Distancing

When you visit us, please ensure you maintain social distancing rules and remain 2 metres apart at all times both from the team and other customers.

Both our showrooms have clear communication to help with this and have floor markings and one way systems. Please follow all the signs on site to keep evryone safe.

Our sales desks and service counter now have Perspex screens. Please do not look round them or attempt to go behind them.

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When you visit

At the moment to ensure we control the numbers of people in our showrooms our doors will still be locked. On arrival you will be let in by a member of staff.

If you have your bike booked in with our workshop you will need to proceed straight to the service counter. To find out more about how we are keeping you and your bike safe while we work on it please click here

If you have an appointment with one of the sales team they will come and greet you at the door and help you navigate to what you want to look at. 

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Safety

You will find hand sanitiser immediately inside the door and you should use this before you go any further. Further hand sanitiser will be available on the counters.

We will be closing 30 minutes earlier each day to allow staff time to thoroughly sanitise their working spaces and prepare for the next day.

Each morning staff will have their temperatures taken to ensure everyone is fit and healthy to be in work

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Making Payment

For any transaction or payment, we would ask you to wherever possible make either a card payment or a Bank payment. For everyone’s safety we would like to avoid cash payments as much as possible.

Thank you for working with us to ensure Kestrel Motorcycles is a safe place for you to visit and for our team to work in. We look forward to seeing you soon!